Welcome to Pehchaan Studio (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile app, website, and related services (collectively referred to as “the App” or “the Service”).

By downloading, installing, or using our app, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

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1. Information We Collect

We may collect the following types of information when you use our app or website:

a. Personal Information

• Name, email address, phone number, and shipping/billing address.

• Account login details (if you create an account).

• Payment details (collected securely through our payment partners like Razorpay or other gateways).

b. Non-Personal Information

• Device type, operating system, browser type, and version.

• App usage statistics, pages visited, and session duration.

• IP address and approximate location (to offer relevant services and delivery).

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience.

• Save your preferences (like language or cart items).

• Analyze app performance and user behavior.

You can manage or disable cookies through your browser settings, but some parts of the Service may not function properly if you do so.

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2. How We Use Your Information

We use your data to:

• Process and deliver your orders.

• Manage your account and shopping preferences.

• Communicate with you about offers, updates, and order details.

• Improve our app, website, and services.

• Ensure safe and secure transactions.

• Comply with legal obligations.

 

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following cases:

• Payment processors: For secure online payments (e.g., Razorpay, PayU, or similar).

• Logistics partners: For product delivery and order tracking.

• Analytics tools: To understand user behavior and improve app performance.

• Legal authorities: When required by law or to protect our rights.

All third parties are bound by confidentiality and data protection agreements.

 

4. Data Security

We use industry-standard encryption and security measures to protect your information.
While we strive to keep your data secure, no online system can be 100% safe. You are responsible for keeping your account login credentials private.

 

5. Your Data Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Request deletion of your account or data (subject to legal requirements).

• Opt out of marketing communications at any time.

To exercise these rights, please contact us at:
📧 [Insert your customer service email address, e.g., support@pehchaanstudio.com]

 

6. Children’s Privacy

Our services are intended for users aged 18 and above.
We do not knowingly collect personal data from children. If you believe a child has provided information, please contact us immediately, and we will delete it.

 

7. International Users

We offer worldwide shipping and services. By using our app, you consent to the transfer of your data to our servers and partners located in India or other countries where we operate, following applicable data protection laws.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices or regulations. Any updates will be posted on this page with the “Last Updated” date.
Please review this policy periodically for any changes.

 

9. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, contact us at:

📧 support@pehchaanstudio.com
🌐 www.pehchaanstudio.com
📍 Pehchaan Studio, [Your City, State, Country]

 

10. Consent

By using our app or website, you consent to our Privacy Policy and agree to its terms.