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SHIPPING & RETURNS

SHIPPING POLICY

At Pehchaan Studio, we value your trust and strive to deliver your orders safely and on time. Please read our shipping policy below:

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.
     

2. Shipping Timelines

  • Standard Delivery (India): 4–7 business days.

  • Express Delivery (India): 2–4 business days (available in select locations with extra charge).

  • International Delivery: 7–15 business days (charges and timelines vary by destination).
     

3. Shipping Charges

  • Free standard shipping on all prepaid orders above ₹1,999 within India.

  • For orders below ₹1,999, a nominal shipping fee will be applied at checkout.

  • International shipping charges are calculated at checkout based on destination and weight.
     

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with a tracking link.

  • You can also track your order from the “My Orders” section on our website.
     

5. Delays & Exceptions

  • Delivery timelines may vary due to unexpected circumstances such as courier delays, weather conditions, or festive rush.

  • Remote area deliveries may take slightly longer.
     

6. Support

For any questions related to shipping, feel free to reach us at:
📧 pehchaanstudioclothing.com
📞 +91-8810336509
 

RETURN AND REFUND POLICY

🔄 Return & Refund Policy – Pehchaan Studio

At Pehchaan Studio, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.

1. Returns & Exchanges

  • We accept returns/exchanges within 7 days of delivery.

  • Items must be unused, unwashed, and with original tags & packaging intact.

  • Certain items such as sale products, accessories, or customized orders are not eligible for return/exchange.

  • Exchange is subject to product availability.

2. Return Process

  1. Contact us at 📧 pehchaanstudioclothing.com or
    📞 +91-8810336509 within the return period.

  2. Our team will guide you through the return request and arrange pickup (where available).

  3. Once we receive and inspect the item, we will notify you about the approval or rejection of your return.

3. Refunds

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

  • Shipping charges (if any) are non-refundable.

4. Damaged or Incorrect Products

  • If you receive a defective, damaged, or wrong item, please notify us within 48 hours of delivery with photos. We’ll arrange a replacement at no extra cost.

5. Non-Returnable Items

  • Sale/discounted items, gift cards, and customized orders are final sale and cannot be returned or refunded.

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